Frequently Asked Questions
Getting Started
Book a discovery call. We’ll get aligned on your goals, challenges, and what success looks like for you.
You’ll receive a detailed proposal with strategy recommendations, deliverables, timelines, and investment pricing. Once approved, a contract gets sent over and signed, we kick things off.
Our availability depends on scope and schedule, but we typically onboard new clients within 1–2 weeks after proposal approval.
Progress
We provide clear timelines, regular updates, and performance metrics. You’ll always know what’s happening — and why.
Yes — tailored to your KPIs. Expect data that’s actionable, not overwhelming, with insights that show what’s working.
Absolutely. We stay flexible and optimize as needed to meet your goals.
Support
You’ll have a dedicated point of contact who knows your project inside and out. Quick responses, clear answers.
Depends on the project, but typically weekly check-ins plus email access. We’re hands-on, not hands-off.
Yes. We offer ongoing support, optimization, or retainer options if you want continued growth after launch.
Investment & Partnership
We view this as a partnership — and every great partnership starts with clarity. Most projects require a 50% investment up front, with the remainder tied to key milestones or monthly billing for ongoing engagements. Custom plans are available for long-term collaborations
We do not offer refunds once a project is in motion — because our time and expertise are fully invested in your success. That said, we’re committed to delivering work that exceeds expectations. If adjustments are needed, we address them quickly and collaboratively.
We offer both one-time projects and ongoing partnerships. Either way, our goal is to deliver lasting value — and real results.
We get it—business needs evolve. If you need to end your partnership with us, just send an email to [email protected] with 30 days' notice. We’ll coordinate next steps, wrap up any in-progress work, and ensure a smooth handoff.
No pressure, no hard feelings—just a clean exit and support along the way. Our goal is always to deliver value, right to the end.
Get in touch
Send us a message
Have a project in mind? Let’s talk. Whether you’re looking for a full strategy, a creative push, or just a fresh perspective — we’re here to help.
